Convoseal Support

Open Settings > Convoseal > Photos and choose “Full Access” (or “Limited Access” and select the items). You can also use “Choose from Photos” in the app to pick a file manually.

1. Add “Screen Recording” in Settings > Control Center if needed.
2. Open Control Center, press and hold the round record button, choose Convoseal, then start.
3. Scroll the conversation slowly in small gestures, then stop the recording from the red indicator or Control Center.

Return to Convoseal: the latest recording is offered automatically.

Long recordings and large series of screenshots take longer. Keep Convoseal open and your iPhone or iPad unlocked until it finishes: the screen stays on during the analysis. A recent iPhone with enough free storage is faster.

The scroll was too fast at that point, or two screenshots do not overlap. Record again more slowly, add the missing screenshots (keep one or two messages in common between two screenshots), or continue: the record will mention the gap.

On the review screen, tap the side where your messages appear. They will be marked “Me” in the record. You can change this if the app guessed wrong.

In WhatsApp, open the chat, tap the contact name, choose “Export Chat”, then “Without Media” or “Attach Media”, and share it to Convoseal. Telegram (Desktop, JSON export) and LINE (chat history export) work the same way.

In the record options, choose “Document language”. By default, documents follow the app language.

In the app, open the offer screen and tap “Restore purchases”. Use the same Apple account as for the original purchase.

With a Monthly or Yearly subscription, records are unlimited. Without a subscription, each Single Record covers one record. Regenerating an already exported record in other formats never counts. Manage or cancel your subscription in your Apple account settings.

On your iPhone or iPad, open Settings, tap your name, then Subscriptions, and choose Convoseal. Cancel at least 24 hours before the renewal date to avoid the next charge.

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.