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We work with several carriers, selected based on destination, weight and equipment. All shipments are express, depending on stock availability in our warehouses.
Order preparation starts upon payment confirmation and once all items are available. Average preparation time is one day.
You can track your parcel from your customer area or by contacting support by email at support@optinoc.com.
Check the parcel contents as soon as possible, ideally in presence of the carrier or right after delivery. If any items are damaged, please report within 48h to support@optinoc.com.
If the parcel looks damaged, make a precise and complete written reserve in front of the carrier or simply refuse the parcel.
The reported anomaly must be clearly written and relate mainly to the goods, not only the packaging. "Subject to unpacking and inspection" is not a valid reserve.
If you accept the parcel, check contents as soon as possible. If any item is damaged, report it within 48h to support@optinoc.com.
Is the parcel damaged, crushed, wet or opened? Do not open or refuse it, unless you are certain the products are in perfect condition.
Please contact us as soon as possible at support@optinoc.com.
Any return must comply with the terms and conditions of sale.