Hidely Support

Have a question or a problem? Write to us: contact@optinoc.com. We read every message and reply in English or French. Please include your iPhone model, your iOS version and your Hidely version (Settings › Version).

I forgot my passcode

Use your recovery key on the lock screen. Without a passcode or key, nobody (not even us) can open the vault: that’s what keeps it safe.

Switching to a new iPhone

With iCloud backup (Premium), install Hidely on the new iPhone, choose “Restore an existing vault” and enter your recovery key or passcode. Restoring is always free.

Subscription and free trial

The 14-day trial applies to the yearly subscription. To cancel: Hidely › Settings › Hidely Premium › “Manage or cancel subscription”, or iOS Settings › your name › Subscriptions. Cancel at least 24 hours before the end of the current period to avoid renewal. Deleting the app does not cancel the subscription. Payments and refunds are handled by Apple: reportaproblem.apple.com.

Restore a purchase

Settings › Hidely Premium › “Restore Purchases”, using the same Apple ID.

Decoy vault

A second passcode opens a different vault, without your real secrets. Face ID always opens your real vault.